Alexa doesn't work, what can I do if my device doesn't respond?

What to do if Alexa doesn't work

Alexa doesn't work, what can I do if my device doesn't respond? Well, the first thing is to stay calm and not despair. In these cases what could have happened is that the platform has gone down globally.

This has happened recently and users went crazy to the point of thinking that "Alexa had retired." However, in these cases it is common not to know what is happening, but today we will tell you the steps to follow in case your favorite virtual assistant has stopped working.

What was the Alexa crash like that disabled it for a few hours?

Alexa has fallen and fails

Alexa is a virtual assistant developed by Amazon, who a few days ago suffered a crash in the style of Meta tools. Given the fact, users turned to their accounts on different social networks to comment on what happened and the majority have indicated that "had problems connecting to the server or using the app«.

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The fall affected several countries, but in Spain it began at 23:00 p.m. and more than 1.500 reports were generated. The problem was solved, but it undoubtedly caused a serious problem because users did not know what to do. In these cases we will tell you How to act if Alexa fails again.

What to do if Alexa stops working?

Trick to solve failure when Alexa does not work

Alexa does not stop working by magic, unless the device has broken down due to an external agent and we will realize this by not seeing any light on on the device. However, if the device works correctly then we must do the following:

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  • Verify that the internet connection at home, business or office is working correctly. Also, you can tell Alexa «Are you connected to the Internet?» so that the system displays some connectivity status.
  • Make sure you have used the device's original charger and not an external one.
  • Check that the device is not muted.
  • Perform some voice tests, clearly and precisely and say: You heard me?  ó You heard me?. Also, you can try a new command that is more specific.
  • El unplugging the device can be a big help If the above has not worked for you.
  • Also, you can resort to restarting the device.

Steps to reset the connection on an Echo device

Alexa crash causes concern among users

With all the steps suggested above, If you still don't have a connection with Alexa, it is time to resort to a more thorough verification. These are the steps you must take to reestablish the connection of the Amazon virtual assistant with the Echo:

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  • Verify that the router is working correctly.
  • Make sure the Echo is very close to the router.
  • Place your Echo device away from devices that may interfere with connectivity.
  • Disable the equipment connected to the router, for example, cell phones, Smart TVs, laptops, among others. Thus, we rule out whether it is an issue of saturation.
Related article:
How to make calls from your Amazon Echo with Alexa

If another crash occurs again and Alexa does not work, do not hesitate to resort to these recommendations. They are quite useful to face these problems that few users know how to react to. Always remember to check social networks where the answer to a widespread failure may be where the only option is to wait. If you liked this article, share it with other users and help them get out of this mess successfully.


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