Wallapop is an online platform and mobile app that allows users to buy and sell second-hand items. It was founded in Barcelona in 2013 and has expanded to several countries in Europe.
Wallapop users can post free ads to sell items like clothing, electronics, furniture, and even cars. The platform also uses geolocation to show buyers the closest sellers to your location.
Wallapop acts as an intermediary between buyers and sellers, charging a commission for each transaction. Today we are going to tell you everything you need to know to buy safely at Wallapop, and that everything arrives in the best conditions.
How does Wallapop shopping work?
Wallapop works as a search engine and catalog for buyers. Both on the web and in the app, you can search for what you need or browse by product categories. To refine your searches, you can use filters such as product status, price range, and location.
By changing the location, you will be able to see the items available in a certain city or community. When you choose a product, you'll see additional details about the product and the seller, such as their reputation (in a 5-star system) and ratings on their previous sales.
You can also save the post as a favorite, to easily find it in the future. If you decide to buy, you can contact the seller through the button «Cat» in the publication and agree the terms of payment and delivery.
Wallapop also acts as an intermediary for payment and shipping. Once you receive the purchase, if everything is as agreed, you can rate the seller with a rating from 0 to 5 stars and leave a brief comment. The seller will also rate their experience with you as a buyer.
How to find what I'm looking for on Wallapop?
If you're looking for a particular item on Wallapop, there are a few strategies that can help you find what you're looking for. The first thing you should do is set a location on your profile to be able to see the products that other users sell near you.
set your location
To establish your location from the Wallapop app you must access your profile and select the "Add" option under the "Location" section. There where you can enter your address or zip code. On the web it is the same, but you must click on “Mark the location”.
Once you've set your location, you can search Wallapop and save your search criteria for easy access in the future.
Save a search
To save a search on Wallapop, simply click on the heart icon next to the search bar.
In the "Favorites" section of the navigation bar in the application or in the side menu in the web version, you will find the search criteria that you have saved and you will be able to create new searches from those that you already have saved.
Filter your search results
If what you are looking for is very specific, you cannot find it near your location or there are too many results, you can use the search filters. The filters are located on top of the main Wallapop wall.
These filters allow you to narrow your search to a category. You can also set the city in which you want to search, determine the search distance and sort the results by distance, age of the ads, price, among others.
save a post
Once you have found a product that interests you, you can save it as a favorite to have it located at all times.
Simply press the heart icon that you will find on the product details page and it will be saved in the “Favorites” section of the navigation bar in the application or in the side menu in the web version.
If you want to remove a favorite from the list, simply press the heart-shaped icon again and the item will disappear from the list.
We hope these tips help you find what you are looking for in Wallapop. Now let's see how to contact the buyer to finalize the purchase.
How to contact the seller and close the deal on Wallapop?
If you are interested in a product, you can contact the seller through chat, close the deal, pay and agree on the conditions for shipping or collecting the product. Everything from the app itself or the Wallapop website.
Contact seller
To start a conversation, you must access the product publication and click on the "Chat" button. Once the deal is closed, you will have to agree among yourselves on the terms of the transaction, such as payment and shipping.
All open conversations with sellers are accessible in the "Mailbox" of the navigation bar. Each conversation contains information about the seller's last connection and about the distance between them (based on the location registered in the profile).
Pay for a product on Wallapop
After having closed the deal, if you have agreed to send the product, you can make the payment through different methods such as the Wallapop wallet, PayPal or a bank debit or credit card. Virtual or prepaid cards are not accepted.
Payment through the Wallapop or PayPal wallet is immediate, while with cards a pre-authorization is carried out, withholding the charge until the seller confirms the shipment or cancels the transaction.
If you have agreed to pick up the product in person, you can pay through the Wallapop app without having to carry cash. If you confirm that the product is correct, the app will generate a QR code that the seller will scan to accept the payment.
Receive your product with Wallapop Shipping
Wallapop Envíos is a service that allows safe shipments of products published on Wallapop, using transport companies such as Correos, Seur, Bartolini or CTT. The buyer must use the "Buy" button and choose the shipping and payment method.
The seller must confirm the shipment and both can follow the progress of the shipment in the Wallapop application or website, as well as on the website of the transport company. Once the package is received, the seller receives the payment automatically in his wallet.
The buyer can request a shipment to his home or work, or choose a collection point of the transport company). Please note that each shipping code is designed to ship a single product, so shipments cannot be grouped or split.
Does buying in Wallapop have any cost?
Although registration in Wallapop is free, buying a product has implicit costs, which are assumed by the buyer. First of all, a commission of up to 10% of the cost is applied to each purchase that is paid through the app, for the concept of "insurance".
For purchases between €1 and €25, the “insurance” has a cost of €1,95. For products between €25 and €1000 the insurance is variable, between 5% and 10%. For purchases between €1000 and €2500, the insurance cost is fixed and €50.
In addition, the shipping service has an additional cost, which depends on the chosen modality, the type of product and the destination.
Why buy second hand?
Buying second-hand is an effective way to get what you need at a lower price, which can help you save money on your purchases. But beyond this, buying second-hand has a positive impact on the environment.
Every time you buy something second-hand, at Wallapop or anywhere else, you are contributing to a more responsible consumption, since you are giving a second life to a product that could otherwise end up in the trash.
By buying second hand, you are helping to reduce the overproduction and waste of resources that occurs when new products are made.
Selling second hand is also beneficial for society and the environment. By selling your items that you no longer need or use, you can free up space in your home, earn extra money, and reduce the number of items that end up in the trash.