More and more of us make the vast majority of purchases online, both at a technological level and for almost anything. However, the problem of delivery in the parcel is still quite present due to the volume of content and also because many of us are not available at the place of delivery when it has been agreed. That is why Post He launched citypack, a fantastic solution that allows us to pick up packages whenever we want at the closest delivery point to our interests. We bring you a small tutorial so that you fully understand how Citypaq works and how we can make the most of it to make our lives easier.
What is Correos Citypaq?
Basically it is an alternative for those people who are not always available for the delivery of a package and decide to take advantage of a fixed delivery point safely and go for their package at the time that best suits them.. Correos has distributed these Citypaq at strategic points throughout the entire Spanish territory, it is easy to find Correos Citypaq, for example, next to central gas stations, in shopping centers or in points of special interest for people who live in the city.
This is how Correos places a large yellow box that is divided into compartments of different sizes. When we make an online purchase and select a Citypaq, the courier deposits our purchase at this delivery point and we receive a notification to the contact mobile phone that we have delivered at the time of making the purchase, so we will be provided with the necessary information to go on to collect our content deposited in Citypaq. For this, different security methods will be used whose purpose is that the true owner is the only one who can remove said package.
How can I select a delivery in Citypaq?
When we make a purchase in an online store that has agreed with Correos the parcel and courier we can select it quickly by pressing «Post office delivery point»Then a map will appear and allow us to use these Correos Citypaq delivery points. This is the simplest and most common way, especially if we are going to use the Citypaq sporadically, that is, we do not want to always use citypack, but depending on each of the purchases that we want, but there is a way to automate all our receptions.
Through the app to Android e iOS You can fill in your Citypaq user data, then following the configuration and clicking on «Add Citypaq» It will allow us to assign the one that interests us the most of all those available around us. Once chosen, click on «online shopping address », At that time we will be assigned a code of eight capital letters that will be placed in front of our name and surname, that means that from now on when selecting the shipment we put that code in front of our name and the corresponding office will be in charge of delivering it to the Citypaq assigned by us.
How do I track the Citypaq and pick it up?
Once a product has been sent to a Citypaq Post Office We will receive a notification by mail email or SMS (if we have successfully registered in the application) that will warn us that we will soon receive a package in the selected Citypaq. That email contains a tracking number with a link and when pressed, the status of the same is monitored. When the package has been delivered correctly in the Citypaq by the carrier, we will receive another email with the necessary data to remove the package.
This email contains a barcode if we are registered in the application, as well as an opening code in case the barcode fails. We simply have to go to the screen of the selected Citypaq. Once we have entered the postal code completely correctly, the door in which our package is entered will open so that we can withdraw it with complete peace of mind. Now we just have to pick up the package and close the door correctly to make sure that the system receives the information without any apparent problem, we already have our package.
Citypaq Correos FAQ
These are the most common questions while we use Citypaq Correos:
- Is it safe to use Correos Citypaq? You should not have any problem while using Citypaq Correos since the boxes are safe because they are made of resistant materials, in public places that make it too conspicuous to steal them as well as monitored through video surveillance cameras on most occasions. Leaving a package in a Citypaq is no more unsafe than any other option.
- Are all stores compatible with Correos Citypaq? Generally orders from Amazon, GearBest, eBay and any company that uses Correos as a supplier are delivered without problems, in the case of Amazon it is common for them to use other shipping systems, therefore we must select that the order be delivered to a specific Post office , which will take care of taking it to the corresponding Citypaq.
- What if my order does not fit in the Citypaq or there are no windows available? Then the Post Office will contact us so that we can go to the destination office to pick up our package by mail or phone call.
- How many days can a package be in Correos Citypaq? We can leave a package at Correos Citypaq stays for a maximum of 3 days, that is, 72 hours from delivery, otherwise it will be withdrawn and returned to its origin.
Citypaq is becoming increasingly popular thanks to the flexibility it offers, however even Amazon has launched its campaign, using exactly the same devices called Amazon Locker, which on many occasions are even a Citypaq Post Office, so this mechanism is undoubtedly becoming widespread. Correos Citypaq seems a safe option to have a package delivered to us when we are not at home and thus avoid any type of displacement at times that do not suit us.