Lolu udaba oluyinkimbinkimbi njengoba kunezici eziningana okufanele uzicabangele, kepha abanye abasebenzisi bakhala ngokuthi abasakhokhisi ngemuva kokubuyiselwa kwe-Galaxy Note 7 kwa-Samsung. Kumele kucaciswe ukuthi opharetha nabo kumele babe necala kulokhu kwezinye izimo, kepha izikhalazo eziningi zihlobene nokubuyiselwa kwemali okwenziwe yinkampani yaseNingizimu Korea nokuthi kubonakala sengathi ayenzanga. Ngokusobala, imininingwane etholakala kulezi zinkundla ezisemthethweni empeleni ivela e-United States, kusukela eSpain singasho ukuthi azikho izikhalazo mayelana nembuyiselo kepha kuyinto okumele bayixazulule ngokushesha okukhulu ezweni ababuya kulo.
Izolo sikhulume ngezinyathelo eziphakathi ko-opharetha ne-Samsung ebigxile ngqo e-United States ukuze abasebenzisi abasele babuyisele i-Galaxy Note 7 yabo enkampanini futhi bagweme izinkinga, kepha ukubona ukuthi kunabathile (abambalwa) abathintekile ecaleni abangatholanga ukubuyiselwa kwemali ngamadivayisi wabo, bangafuna ukulinda isikhashana. Ngakolunye uhlangothi, kunombono wokuthi abanye balaba basebenzisi abangabuyisanga i-Note 7 yabo manje eyi-4% yenani eliphelele, abakwenzi lokho ngenxa yokungazi noma ngenxa yokuthi sibhekene nefoni ethandwa kakhulu ngenxa yebhethri inkinga futhi lapho wonke amamodeli abuyiselwe kulo mkhiqizo ukuwaqeda ngokuphelele, lokhu kwenza abasebenzisi kube ngabanikazi bodwa bale divayisi ukuthi yinhle futhi imbi ngasikhathi sinye.
Kunoma ikuphi, kunezithangami zomphakathi wakwaSamsung lapho abanye abasebenzisi beveza ukungenami kwabo ngalesi simo okuthi uma isibuyiselwe i-terminal bengakayitholi imali, baze bachaze nokuthi wuhlobo uqobo lwayo olungabuyisanga imali yabo okwamanje ngemuva kwezimbalwa. izinyanga ngaphandle kwensiza. Lo omunye wemicu eminingi okuboniswa kule nkundla yomsebenzisi wenkampani futhi ngethemba lokuthi bazokulungisa kungekudala.