As a result of my professional activity, I have been able to realize that Spain is a country with very little awareness when it comes to e-mail. Multinationals, small and medium-sized companies, and what is much worse, the Public Administration, still have a lot to learn when it comes to email management. That is why, now more than ever, email is key to the normal operation of any service. Let's take a look at an analysis that indicates which is the most effective method to ensure that we will receive a response in that email. so important.
- Boomerang, has carried out this very interesting study, analyzing no less than 350.000 email threads to reach a conclusion of which are the ways of ending that give rise to more possibilities of being answered. For it, the study only took into account the content of the last sentence written, which would be the conclusion of the same, not counting the signature, and this has been the result.
- Thanks in advance
- Thank you
- Appreciate
- Regards!
The study includes more, however, we wanted to specify the four most emblematic. We are not surprised to learn that "Thanks in advance" obtains a response rate higher than 38,3%, meanwhile, it follows "Thank you" with a 32,6% response rate. On the podium he sneaks "I apreciate it", a free translation of "Thank You" that we have made, as "Thanks" is in second place. And finally we have "Greetings!", as we wanted to translate the colloquial «Cheers».
In short, I also always thought that "Thanks in advance" It is the most effective way to receive a response to the e-mail we send, since we imply that we are waiting for it, and we thank you. However, when the answer is really necessary and you don't want to risk it, I usually use "I hope soon your answer, greetings." and the truth is that it works quite well for me. And you, which one do you use?