In this sense, we are facing a final ruling from a judge of the Amsterdam Court, in which it is clearly explained that the Cupertino company will not be able to exchange restored iPads to customers who have a problem with their new devices. In this way, when a customer arrives at the store with an iPad damaged due to a manufacturing reason or problem that comes under warranty, the company will have to replace that iPad with a totally new model for the affected user by the problem or failure of the device.
This sentences has some clear exceptions, such as the case of users who have already bought an iPad in the section of refurbished or reconditioned products that Apple has on its website. In these cases, if the device has a problem that requires a change, the company may offer a refurbished product to the customer, but if the product is new and the warranty period has not passed, it will have to be new.
In principle, if the product can be repaired due to causes other than a factory defect or similar (falls, screens, etc.) and the customer wants to pay for that repair, there is nothing to say, but if the product has a manufacturing problem they will have to offer the customer a new one. This is something that shocks us since in most cases with damaged products Apple is shown to have really good after-sales service And having a product restored or repaired by the company itself is not a bad thing either -more looking at the status of these products- but it is true that they should be new since the customer buys a new product and receives one that is not ... No We doubt that Apple will appeal the sentence and it is possible that this process will take a little longer than expected.