A new operator low cost arrives in Spain. Although if you are one of those who are interested in this world, you will already know that O2 is not a beginner in the market. At least in Germany and the UK. Now it comes to Spain from the hand of Telefónica, who already has another brand like Tuenti. Further, O2 has a surprise up its sleeve: one of the most responsible will be Pedro Serrahima, ex of Pepephone and who garnered such good reviews for what he got in the operator at moles. He currently holds the position of Director of Development of new brands at Telefónica.
As for the arrival, O2 plans to start its journey after the summer. And for the moment it will only offer two rates. The first one will consist of a package that will integrate an Internet connection at home plus a mobile phone line; as well as in a second option, O2 will offer a rate to consume on our mobile.
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Depending on where you live, the price will be one or the other
As we said, O2 will offer a convergent rate that will consist of an Internet connection at home and a mobile phone line. It will offer a symmetric 100 Mb fiber optic connection and a mobile rate consisting of unlimited calls, 20 GB data rate and unlimited SMS.
The first of them will have a price of 58 euros (VAT included) although it may be 45 euros depending on the area in which the installation is to be carried out. In this case, two zones are differentiated. The first of them and the one that will cost 58 euros represents those municipalities in which the price is regulated by the National Commission of Markets and Competition (CNMC). The second zone is free —or not regulated— which consists of 66 municipalities. And are next: Albacete; Alboraya; Alcalá de Guadaíra; Alcala de Henares; Alcorcón; Alicante; Almeria; Alzira; Arganda del Rey; Badalona; Barcelona; Burgos; Cadiz; Castellón de la Plana; Cerdanyola del Vallès; Cordova; Cornellà de Llobregat; Coslada; Two sisters; Elche; Fuengirola; Fuenlabrada; Getafe; Gijón; Pomegranate; Granollers; Guadalajara; Hospitalet de Llobregat; Huelva; Jaén; Jerez de la Frontera; Leganés; Lion; Lleida; Logroño; Madrid; Malaga; Mataró; Mislata; Móstoles; Murcia; Oviedo; Palencia; Parla; Paternal; I paint; Reus; Las Rozas de Madrid; Sabadell; Salamanca; San Vicente del Raspeig; Sant Adrià de Besòs; Santa Coloma de Gramenet; Seville; Tavernes Blanques; Terrassa; Toledo; Torrejón de Ardoz; Torrent; Valdemoro; Valencia; Valladolid; Vigo; Vilafranca del Penedès; Vila-real; and Zaragoza.
The second rate, this time for mobile only, includes the 20 GB data rate, unlimited calls and unlimited SMS messages. Your price, including VAT, it will be 20 euros.
Philosophy flavored with Pepephone
As for the philosophy of O2 under Serrahima, it reminds us a lot of what was introduced with Pepephone at the time: the client first and then we will see what happens. To give you an example: in the event that a customer claims money, charges improperly, the operator will return the amount to the user from the first moment and later the case will be studied.
O2 does not want to be named as low cost, but as we can see in the press release, it is a new "Premium and simple" offer. In addition, O2 will have its own customer contact channel with its own contact number (1551), as well as an email or online chat.
It seems important to us to emphasize that these are also offers that do not impose any permanence on the client - you can leave whenever you want - as well as that you will always have the best price they can offer. And here we explain ourselves: surely you have found yourself on several occasions that you hire a service and months later a new offer appears that improves that price in your current company. Well, normally these rate changes apply to new users. And this is where O2 reminds us of Pepephone: rate changes will be applied - always for the better - without notifying all current customers.
As we mentioned, the service will open to everyone in the market after the summer — it is speculated that it will be launched in September. Nevertheless, in a few days (June 20) a beta phase will begin in which some users will be able to test the new service.