Who has not called customer service to solve a question such as the card's PIN code? Or even worse, when you call to ask for the PUK since you had entered the PIN code incorrectly up to three times. Definitely no longer that it gives almost nothing for free on mobile phones, and that is Vodafone has just set a precedent because it will charge for solving incidents over the phone, when these incidents are not caused by the poor state of the service. It is not a joke, it is a reality that could cost you money.
We have not tested it yet, and we can imagine that they will consult the user before making the payment, but it seems surprising to us at least. Consult anything through the customer service phone at Vodafone (123), you could leave us a gift of 2,50 euros on the invoice.
For a few days we have had the news from El País that one of the strongest operators in the national market you are going to charge for these types of issues, as well as changing the bank account number, checking the permanence, requesting the invoice or even changing the billing address. All this will cost you 2,50 euros if you decide to do it over the phone.
It is true that more and more of us go from being glued to the phone for a long time to request simple changes in the configuration, we prefer to go to our company's shift website. But charging for this seems almost audacious to me these days. In this way, not only will they make money, but they will directly scare users from calling the Customer Service number, so they will need fewer operators, and they will save in a double way.
I do not know if the amount will be consistent, however there are many cases of calls to the SAC that do not make sense, and in short they are onerous. It was expected. But, surely they will give alternative elements of self-management and perhaps it will make us change some habits.